What steps should I take if a firmware update doesn't resolve the 5B00 error?

By: USER8948
28 Agustus 2025 Support 5 minutes
4.5
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Question

Grade: Education Subject: Support
What steps should I take if a firmware update doesn't resolve the 5B00 error?
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Best Answer
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If a firmware update doesn't fix the issue, it strongly suggests a hardware problem. At this point, consider testing the scanner module with another compatible printer (if possible) to isolate the issue. Contact Canon support or a qualified printer technician for further diagnosis.
Answered on 28 Agustus 2025

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