Is clearing the cache of the Prime Video app on Apple TV a potential fix for error code 28?

By: USER4116
30 Agustus 2025 Support 5 minutes
4.5
91 views 91 comments 7 shares

Question

Grade: Education Subject: Support
Is clearing the cache of the Prime Video app on Apple TV a potential fix for error code 28?
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Answer (91)

Best Answer
(258)
Yes, clearing the cache can often resolve the issue. On Apple TV, offload the Prime Video app (Settings > General > Manage Storage > Prime Video > Offload App). This removes the app but keeps its data, effectively clearing the cache. Then, reinstall the app.
Answered on 30 Agustus 2025

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