Is error 061-370 a hardware or software issue?

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Grade: Education Subject: Support
Is error 061-370 a hardware or software issue?
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While a firmware glitch *could* occasionally trigger this error, 061-370 is overwhelmingly a hardware issue. It points directly to a failure or malfunction of the transfer roller motor, its driver circuit, or the connections to it. Software resets are unlikely to resolve the problem permanently.