What information should I have ready when contacting Fuji Xerox support about Error Code 010-378?

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Grade: Education Subject: Support
What information should I have ready when contacting Fuji Xerox support about Error Code 010-378?
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When contacting support, have your printer model number, serial number, current firmware version, and a detailed description of the problem ready. Describe what steps you've already taken to try to fix the error. Also, have information about the printer's operating environment.