When should I consider contacting CapCut support directly about a persistent network error?

You should consider contacting CapCut support directly if you've exhausted all common troubleshooting steps (internet checks, app updates, cache clearing, VPN disabling, device restarts, and even reinstalling the app) and the network error persists. It's especially important if you've confirmed that other apps work fine, CapCut's servers are not down, and the issue prevents you from using core features or accessing your projects. Provide them with details of your device, app version, and the error message.