What to do if the error persists after a firmware update?

Question

Grade: Education Subject: Support
What to do if the error persists after a firmware update?
Asked by:
57 Viewed 57 Answers

Answer (57)

Best Answer
(387)
If Error 5B00 persists after a firmware update, it suggests the update itself might have been corrupted or incompatible. Try reverting to the previous firmware version (if possible through the Canon utilities). If reversion isn't an option, contact Canon support for assistance. They may have specific troubleshooting steps or be able to diagnose a hardware problem caused by the update.